Agiloft was founded in 1991 and started working on major development projects for Cisco, Compaq, 3Com, and others before launching SupportWizard in 1996. Originally designed as a customer support and help desk application, SupportWizard’s flexibility allowed customers to begin extending it to meet their needs in other areas.
Since then Agiloft has grown exponentially with over 2.5 million engaged users. Their customers now depend on Agiloft to manage their Service Desk, Contracts, Assets, Repairs, Changes, Billing, CRM, Regulatory Compliance, and custom processes.
Agiloft CEO and founder, Colin Earl, is a software industry veteran with over 25 years of experience as a developer, product manager, and CIO. His vision was to accelerate the building and deployment of enterprise business applications by removing the need for custom coding.
Agiloft provides true agility for business processing. The solutions reflect industry best practices and are built on our unique adaptive technology that allows deep and rapid customization without programming.
Agiloft comes with out-of-the-box solutions for:
Customer Support: Allow you to consolidate your support operations, reduce response times, and improve customer satisfaction.
Internal Help desk : Close tickets faster than ever, minimize interruptions, and deliver exceptional service across the enterprise.
Contract Management: Automate the contract life cycle, streamline approval processes, and integrate contract information into related business processes.
Workflow and BPM: Improve efficiency, performance, and communication across your organization. Agiloft provides a highly configurable and versatile framework to automate and manage even the most complex task flows and custom business processes.
ITIL and ITSM: Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with an Agile ITIL Service Desk.
Change Management: Streamline change procedures, ensure consistency, and reduce risk with Agile Change Management that integrates seamlessly with your Service Desk.
Asset Management: Automate and manage the complete asset lifecycle, control costs, and improve asset reliability.
Project and Task Management: From standard internal task workflows to complex client projects, Agiloft helps your team collaborate more effectively to keep your projects on track, on budget, and on time.
Document Management: Manage your company’s documents, from contracts and user guides to HR materials, knowledgebase articles, and financial reports.
RMA Processing: Automate and streamline your RMA process using just your browser for a flexible solution that adapts to your evolving business needs.
IT Ticketing: Streamline the processes that keep your business running. Auto-assign issues to the right individual, escalate when necessary, and track the time spent with a full audit trail of all actions
License Generation: Streamline license generation and renewal, improve the customer experience, and increase renewal rates with Agiloft’s Agile License Generation solution.
Agiloft allows you to configure enterprise class applications without custom coding. This allow you to deploy complex systems in weeks rather than months and respond rapidly to changing business needs.
The Enterprise Edition provides the full feature set of Agiloft, with no per module charges. There are two ways to purchase:
- As an annual Hosted Cloud contract in which the software is hosted on Agiloft’s servers
- As an outright purchase of permanent licenses for use on your premises, with an annual support and upgrade contract.